Studio Policies

Dear Students and Parents,

Hello and welcome to my piano studio. Please take some time to read through my studio policies*. Thank you!

*Studio Policies are subject to change without prior notice.

Due to the COVID-19 situation, please wear a face mask at all times while attending lessons. Hand sanitizer and wet tissues are available.

My Schedule

  1. Piano lessons are on a weekly basis, one-to-one, and taught in English.
  2. I teach throughout the year. However, no classes will be held on public holidays and you will not be billed.
  3. I will reschedule make-up classes as far as possible if I happen to be away. If I am unable to do so, you will not be billed for those lessons.
  4. There will be a fortnight break during the Chinese New Year and Christmas periods. You will not be billed for those.

Missed Lessons

  1. If you are unable to attend a lesson for whatever reasons, please inform me at least 24 hours beforehand (phone, WhatsApp or SMS) I will then try to arrange a make-up lesson for you. If you do not inform me beforehand, the lesson will be forfeited.
  2. A make-up lesson will only be rescheduled once for a missed lesson. If you fail to attend the make-up lesson for whatever reasons, that make-up lesson is forfeited.
  3. For students opting for monthly billing: replacement lessons should be done on the same month as the billing. They should not be carried forward to the next month.

Payment

  1. For students opting for the 12-lesson package: the entire fee for all 12 lessons is required on or before the first lesson. The package of lessons is valid for 4 months from the date of the first lesson. If you do not complete all the lessons within the period or terminate for whatever reasons, no make-ups or refunds will be issued for any unused lessons.
  2. For students opting for monthly billing: the fees for the entire month have to be paid on or before the first lesson of each month. Note: if there is a week where a lesson falls on a public holiday, you will not be charged for that lesson.
  3. Payments can be made by cash or bank transfer.

Discontinuation of Lessons

  1. One month’s notice is required for discontinuing lessons.
  2. If you discontinue abruptly without giving at least a month’s notice, no refunds will be given for any unused lessons.

Student Conduct

  1. Please be punctual for lessons. Your lesson time will not be extended if you are late.
  2. No food and/or drink (except water) is permitted in the studio.
  3. Cell phones should be turned off or set to silent while the lesson is in progress.