It’s always the case isn’t it…after a hard and grueling day where anything that can go wrong actually does…I came back from work last Saturday night, anticipating doing some playing (uh, work) on my Dell laptop. Plugged it into the AC Mains, powered it on, and left to get myself changed. Hmmm, I didn’t hear the Windows 7 startup sound and went into the room to look. Oops, what’s this, nothing showing on the display. No problem, I thought, maybe just a hiccup. Powered it off, waited a bit and tried again. No luck, not even the Dell logo was displayed. Tried a few more times, nada. Yikes! Something was definitely wrong.

Fortunately my desktop was up and running. Went to the Dell Support website and searched for the toll-free numbers. Dialed it and ugh, I get this automated message—“Our support offices are closed at the moment, please call back from Mondays to Fridays, 9am to 9pm…” I would have hyper-ventilated if not for my trusty desktop (luckily I haven’t forsaken her) I’m glad my American friends told me to chill and breathe because hey, these things happen.

Come Monday I call Dell Support and spoke to one of their staff. I was asked to give a few details and after asking me to do a little troubleshooting the guy said it looked like my video or graphics had died. Wonder of wonders, he said a tech guy would call me the following day and arrange to fix my laptop on-site, WOW! I was dreading the idea of having to send it back for repairs. On Tuesday the Dell guy came. Mr. Lew was very friendly and professional. He put in a new motherboard for me and in less than an hour my Studio 15 was up and running—yay!

I’m giving two thumbs up for Dell—thanks again for the great support!

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