The Internet here in Penang, Malaysia has been slow as molasses since the beginning of April. The cause? A damaged undersea cable linking Penang and Singapore. TM Net informed users in their website that restoration work should be completed by April 9, 2009. Today I checked their website and was angry to find this notice:
10/04/2009
UPDATE – INTERNET SERVICES RESTORATIONDear Valued Customers,
Telekom Malaysia Berhad (TM) is pleased to inform its customers that the restoration works on the Asia Pacific Cable Network 2 (APCN2) near Chongming, China connecting Malaysia to the United States has been completed.
Meanwhile, there is a delay in the restoration date for the Southeast Asia-Middle East-Western Europe 3 (SMW3) cable network between Tuas, Singapore and Penang linking Malaysia due to technical problems at the repairing stages. Due to the delay, full recovery of SMW3 cable network is now expected to be on 17 April 2009.
However, to date, TM has already recovered 97% bandwidth capacity for its Internet traffic to Hong Kong and North America.
TM Internet and IP services as well as other critical business applications linked to the US and Hong Kong has resumed normal operations since 10 April 2009.
We would like to thank our customers for their patience during the affected period. Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.
Thank You.
WTF, now they say that full recovery of the SMW3 cable is now pushed forward to April 17? And they have the audacity to say that they have recovered 97% bandwidth? What a load of BS, it feels more like 9.7%! It’s late now but I plan to call them up tomorrow and give them a piece of my mind. And I’d like a refund if you don’t mind, you stupid morons.
It seems that there are a lot of annoyed users here. Look at this local forum. And looking at this website brought a temporary smile to my face.
